It’s not the people – it’s the process!” A Quality Support Group Client Case Study

Since 1958, Waters Corporation has been in the business of making innovative analytical instruments that assist scientists in reaching their scientific goals, increase productivity, and earn laboratory-based organizations a higher return on their investments in research, development, and quality control. After almost 60 years in business, Waters is now one of largest companies in the analytical instruments industry, supporting scientists working in the world’s 100,000 laboratories. With a hard-earned reputation for applications expertise and post-sales support, Waters stands out among its peers and, year after year, is one of the best-performing companies in the industry.

Quality Support Group (QSG) was engaged by Waters to provide training in support of a critical element of its corporate quality policy that calls for “fostering an environment of continuous improvement throughout all levels of the organization.” There was a desire to learn and apply structured problem solving and to improve products and processes, and QSG had the capability to help the company to achieve those objectives.



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Quality Support Group Inc.

https://qualitysupportgroup.com/
E: [email protected]
T: (888) 336-1124 ext. 701

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319 Littleton Road
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Westford
MA
01886
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